Temu Poland
Temu Poland Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Temu Poland has a 2.0 star rating based on 3 customer reviews, with most consumers dissatisfied and a 67% unfavorable / 33% positive distribution. Reviews cite delivery problems and slow refunds.
Key Takeaways for Future Customers
- Check Temu Poland reviews and track delivery closely when ordering.
- Expect potential delays with DHL or carrier partners and prepare refund documentation.
- Contact customer service early for delivery of goods or refund requests.
Negative Feedback / Risk Areas
- Frequent customer complaints about missing parcels and unreliable DHL delivery.
- Reports of delayed or missing refunds and poor customer service response.
- Site and website issues when checking order status and payment concerns.
Positive Feedback
Some customers praised helpful and patient customer service interactions despite broader issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Temu Poland has a 2.0 star rating based on 3 customer reviews, with most consumers dissatisfied and a 67% unfavorable / 33% positive distribution. Reviews cite delivery problems and slow refunds.
Key Takeaways for Future Customers
- Check Temu Poland reviews and track delivery closely when ordering.
- Expect potential delays with DHL or carrier partners and prepare refund documentation.
- Contact customer service early for delivery of goods or refund requests.
Negative Feedback / Risk Areas
- Frequent customer complaints about missing parcels and unreliable DHL delivery.
- Reports of delayed or missing refunds and poor customer service response.
- Site and website issues when checking order status and payment concerns.
Positive Feedback
Some customers praised helpful and patient customer service interactions despite broader issues.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Regarding my order
It's showing delivered but not received yet and I don't get any refund from temu when I asked bad customer service
User's recommendation: Very bad service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRegarding my order
It's showing delivered but not received and I didn't got my refund when I asked the customer service
User's recommendation: Bad
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefaud money
Hello sir,I am in Poland.I adder samthing but not get please refund the money. Thank you.
Have a nice day.
Satisfied
The person I spoke to was very nice, she was helpful and patient with me, the experience helped a lot! Thank you for the service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease refund my payment in my account
I dind Not my refund recive, where is my payment , return my paymnet in my account , beacause i cencel my order
Warsaw, Mazowieckie
Delivery by DHL is a horrible experience in Poland. They don't even try delivering to given address lying that nobody was at home. You are loosing a good customer because of that!
Unreliable, lying DHL, see above. They lie about attempted delivery leaving you package in remote automatic dispenser!
User's recommendation: Be prepared for horrible experience with DHL !!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer520000****419350****3537
- - Parcel returned to sender; need steps to recover it.
- - No delivery updates; carrier leaves at the door.
- - Temu and carrier operations need review.
Headache to buy things at temu
Returned to sender my question is how do I gonna get my parcel back if the carrier guy doesn't find some why they leave it by the door than to return the parcel to the sender am very disappointed with the way Temu and there Carrier operate, i wish this guy's may resolve my issue as soon as possible.what makes me angry no message or phone call about delivery time.
Preferred solution: Deliver product or service ordered
User's recommendation: Poor logistics no communication skills
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality.
We recommend that you reach out to us through Temu.com by clicking on the "24/7 Support" link in the upper right corner of the screen, or on the Temu app by clicking on 'You' > the 'Headphones' icon > 'Contact us'. Additionally, you can also consult our Help Center for the latest answers to common questions: https://***/support-center.html .
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund did not received yet
- - Refund request submitted Nov 20; expected 0-5 days, not received yet.
- - Please check status and provide update; refund ID PO-162-008****526015****-D01.
I submitted the refund request on November 20th with the understanding that it typically takes 0-5 days. However, its been longer than anticipated, and I have not received the refund yet.
Could you please assist in checking the status of my refund and provide an update?
Thank you for your attention to this matter. refund id: PO-162-008****526015****-D01
Preferred solution: Full refund
My items dint collect yet
I dint collect my items yetI already paid by my card..its been like a 8daysso what to do now
Kindly please check and response soon
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can get any information on my recent order
I just placed an order but when I try to get information about my order I always get the little wheel that goes round and round but continually and nothing else happens.
Preferred solution: I would like to know the total amount of my order through your app. Also I would appreciate it very much if the app would perform properly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn't receive. My order for a long time
Hallo
I didn't received my order. The expected date of delivery was 27 October but now it is 5 November. And i also didn't received 5 fr for late delivery.
Shaherbano
Missing delivery
I am trying to get a refund for my missing order. I followed the steps to do so several times but I was never taken to the page to choose how I want to be refunded.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncorrect delivery address.
- - Delivery address shows a friend's Houston address instead of my Bremgarten bei Bern, Switzerland address.
- - Please contact me at Tel +417********.
I ordered some goods from you guys online but unfortunately my friend's address in Houston is what appeared on the delivery address,meanwhile l'm in Switzerland in this address:Aeschenbrunnmattstrasse38,3047 Bremgarten bei Bern Switzerland. Tel +417********.thanks lf you can contact me pls.
Preferred solution: Deliver product or service ordered
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever recieved my order
Never recieved my order and cannot contact anyone. I lost my money. I recieved a message my tent was delivered but I never found it.
Nie otrzymałem zamówionej lampy led. Przelew blikiem 6.10.2023r
Zamówiona lampa A-B Heads 240 led 120W 3000 mAh w dniu 6.10.2023r nie dotarła do dzisiaj. Nie otrzymałem żadnej iformacji.
Payment
I am 66, so I am retired. My monthly rent will be on my bank account each second working day of each month.
In Septembre it will be on my bank account on September 4th.
I will buy you a few items. I retire them from the buy card and put on each item a heart, but when I do that, the items go back to the buy card.
There is no issue, because some times I wish to buy you, are only 1 left. So they will no more be available the 4th of September.
I called Temu right now and one of your employee has told me to write the item article and tell Temu that I will buy and pay my chosen items on September 4th.
I hope that this will be the case
Sincerely yours,
Jacqueline Leffelaar
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Hello, thank you for reaching out. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.
If you have any further questions, please don't hesitate to contact us through Temu.com or the Temu app's live chat.
We are here to assist you in finding a resolution. Best wishes, Temu Team